Why Process Management ?
Ask any successful bosses, and they will most likely tell you they owe their successes to some factors like intuition, insight, foresight etc as listed below:-
1. Focus and Consistency.
2. Positive Work Attitude.
3. Foresight & Insight
4. Supportive Environment.
5. Passion & Determination.
6. Coordination, Teamwork and Bottom-up Approach.
7. Adaptation to Changing Environments.
8. Creativity and Entrepreneurship
9. Leverage on Strengths and avoidance of Weakness. (Sun Sze Art
of War)
PRACTICAL PROBLEMS
A moment of reflection will no doubt reveal that foresight, insight, passion or determination etc are abstract mental attributes and not tangible acts which can be performed part of daily works to attain success.
Moreover, management tasks are often taught in concepts e.g. Taylorism, FAYOL, Neurological systems, technical, Organization Theory, Human Relation Theory, Financial Control and Analysis, Management-by-objective, Planning concepts and premises, Operation Research, Quantitative and Scientific Approach, Breakthrough Principle, Uniqueness Principle, Standard Operating Procedures (ISO), Sun Sze Art of War etc.
In the planning concept, elements of planning like organizing, control, processes, coordination, commanding, and correction are hardly actionable or doable resulting in complexities and uncertainties themselves.
No wonder, in actual management there exist much ad hoc and conceptual approaches which lead to fire-fighting, idling and office politics as described in office jokes like the following:-
1. Jumping to conclusion
2. Beating around the bush
3. Running down the boss
4 Going around in circles
5. Dragging their feet
6. Passing the buck
7. Climbing the ladder
8. Wading through paperwork
9. Pulling strings
10. Throwing their weight around
11. Stretching the truth
12. Bending the rules
13. Pushing their luck
Conceptual management leads to self-centredness, the root cause of the 1997 Asian Financial Crisis and collapses. There were much creative accounting and malpractices due to lack of steps or processes which translate decisions into actions as seen happening to huge corporations like Worldcom, Enron etc.
WHAT IS OBJECTIVE-STEPS PROCESSING MANAGEMENT SYSTEM
Objective-steps processing management System (OSP) divides complex and overwhelming decisions, objectives and policies into actionable tasks like the lego building blocks in component implementation steps:
OSP Step (1) Study of Ideas, (Feasibility, Plan, Outline, Scheme, Details)
OSP Step (2) Enquiry,(Specifications, tender)
OSP Step (3) Securing Contracts,
OSP Step (4) Contract Administration (10 departments),
By dividing tasks in the above-stated steps, all tasks are translated into actionable Forms (administration) and Work Forms (operations) incorporating in-built quality-time-cost controls, coordination, corrections and knowledge application.
ADMINISTRATIVE FORMS
Today, many traditional tasks have been gradually taken over by component work processes e.g. banking, trading, travel-ticketing, designing, transportation, logistics, stock-trading, accounting, telecommunications, government services, court administration etc.
DEPARTMENT REPORTS (10 DEPARTMENTS)
In addition, diverse administrative tasks are well set up in standardardized departments namely: 1.(General) 2.(Human Resource) 3.(Revenue) 4.(Accounts) 5.(Marketing) 6.(Services-all contracted activities) 7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).
Tasks are no longer complex or conceptual guessworks as all tasks are now tangible work processes easily performed by all while generating quantified feedbacks i.e. "1" for non-attainment, "2" for attainment and "3" for excellence.
The variances or "1s" generated are communicated in standard task-lines with corrective closing action taken at daily and weekly interval.
COORDINATION AND KNOWLEDGE APPLICATION
A call-centre is set up whereby all tasks are processed in documented forms and work forms with good corporate governance, control, processing and corrections to oversee all functional activities e.g. revenue, expenditure, cost saving, enforcement, logistics etc.
An effective 3-level organization structure is provided by OSP to oversee all roles from the OSP Process File List as follows:-
Level 1: Management Report (call centre)
Level 2- Form processes generate objective factual feedbacks.
Level 3 - Work-form processes provide for coordination and knowledge application.
FINAL GOAL - ORGANIZATIONAL EFFICIENCY
A simple Clearance Form doubly ensures coordination of overall operational tasks from deliveries, stock control to receiving, housekeeping with hands-on checking, processing, coordination and corrections to avoid duplication and double-handling of overlapping duties. Staff are prompted into taking actions on all variances instead of waiting till year-end financial reporting when it will be too late to solve problems.
Hence, through hands-on process management as described in the foregoing all tasks can be arranged and performed in lego-like integrated and interrelated processes to reach results.
Just do it. Start your OSP Process Management today with a licence from the author which will be readily given. Process Management is surest way to overcome constant complexities and uncertainties in intuitive ad hoc management environment.
Note: “Objective-Steps Processing Management System” is the intellectual property of Robert Teh Kok Hua. It is available at S$25 per copy, complete with a FULL set of administrative and work forms for your application. Enrol for OSP course at S$50 per two hour session and S$3,000 per full-set_up package. Enquiry: Tel: 63877005 or Email:robertkhteh@hotmail.com
1. Focus and Consistency.
2. Positive Work Attitude.
3. Foresight & Insight
4. Supportive Environment.
5. Passion & Determination.
6. Coordination, Teamwork and Bottom-up Approach.
7. Adaptation to Changing Environments.
8. Creativity and Entrepreneurship
9. Leverage on Strengths and avoidance of Weakness. (Sun Sze Art
of War)
PRACTICAL PROBLEMS
A moment of reflection will no doubt reveal that foresight, insight, passion or determination etc are abstract mental attributes and not tangible acts which can be performed part of daily works to attain success.
Moreover, management tasks are often taught in concepts e.g. Taylorism, FAYOL, Neurological systems, technical, Organization Theory, Human Relation Theory, Financial Control and Analysis, Management-by-objective, Planning concepts and premises, Operation Research, Quantitative and Scientific Approach, Breakthrough Principle, Uniqueness Principle, Standard Operating Procedures (ISO), Sun Sze Art of War etc.
In the planning concept, elements of planning like organizing, control, processes, coordination, commanding, and correction are hardly actionable or doable resulting in complexities and uncertainties themselves.
No wonder, in actual management there exist much ad hoc and conceptual approaches which lead to fire-fighting, idling and office politics as described in office jokes like the following:-
1. Jumping to conclusion
2. Beating around the bush
3. Running down the boss
4 Going around in circles
5. Dragging their feet
6. Passing the buck
7. Climbing the ladder
8. Wading through paperwork
9. Pulling strings
10. Throwing their weight around
11. Stretching the truth
12. Bending the rules
13. Pushing their luck
Conceptual management leads to self-centredness, the root cause of the 1997 Asian Financial Crisis and collapses. There were much creative accounting and malpractices due to lack of steps or processes which translate decisions into actions as seen happening to huge corporations like Worldcom, Enron etc.
WHAT IS OBJECTIVE-STEPS PROCESSING MANAGEMENT SYSTEM
Objective-steps processing management System (OSP) divides complex and overwhelming decisions, objectives and policies into actionable tasks like the lego building blocks in component implementation steps:
OSP Step (1) Study of Ideas, (Feasibility, Plan, Outline, Scheme, Details)
OSP Step (2) Enquiry,(Specifications, tender)
OSP Step (3) Securing Contracts,
OSP Step (4) Contract Administration (10 departments),
By dividing tasks in the above-stated steps, all tasks are translated into actionable Forms (administration) and Work Forms (operations) incorporating in-built quality-time-cost controls, coordination, corrections and knowledge application.
ADMINISTRATIVE FORMS
Today, many traditional tasks have been gradually taken over by component work processes e.g. banking, trading, travel-ticketing, designing, transportation, logistics, stock-trading, accounting, telecommunications, government services, court administration etc.
DEPARTMENT REPORTS (10 DEPARTMENTS)
In addition, diverse administrative tasks are well set up in standardardized departments namely: 1.(General) 2.(Human Resource) 3.(Revenue) 4.(Accounts) 5.(Marketing) 6.(Services-all contracted activities) 7.(Facility) 8.(Enforcement) 9. (Production) 10.(Compliance).
Tasks are no longer complex or conceptual guessworks as all tasks are now tangible work processes easily performed by all while generating quantified feedbacks i.e. "1" for non-attainment, "2" for attainment and "3" for excellence.
The variances or "1s" generated are communicated in standard task-lines with corrective closing action taken at daily and weekly interval.
COORDINATION AND KNOWLEDGE APPLICATION
A call-centre is set up whereby all tasks are processed in documented forms and work forms with good corporate governance, control, processing and corrections to oversee all functional activities e.g. revenue, expenditure, cost saving, enforcement, logistics etc.
An effective 3-level organization structure is provided by OSP to oversee all roles from the OSP Process File List as follows:-
Level 1: Management Report (call centre)
Level 2- Form processes generate objective factual feedbacks.
Level 3 - Work-form processes provide for coordination and knowledge application.
FINAL GOAL - ORGANIZATIONAL EFFICIENCY
A simple Clearance Form doubly ensures coordination of overall operational tasks from deliveries, stock control to receiving, housekeeping with hands-on checking, processing, coordination and corrections to avoid duplication and double-handling of overlapping duties. Staff are prompted into taking actions on all variances instead of waiting till year-end financial reporting when it will be too late to solve problems.
Hence, through hands-on process management as described in the foregoing all tasks can be arranged and performed in lego-like integrated and interrelated processes to reach results.
Just do it. Start your OSP Process Management today with a licence from the author which will be readily given. Process Management is surest way to overcome constant complexities and uncertainties in intuitive ad hoc management environment.
Note: “Objective-Steps Processing Management System” is the intellectual property of Robert Teh Kok Hua. It is available at S$25 per copy, complete with a FULL set of administrative and work forms for your application. Enrol for OSP course at S$50 per two hour session and S$3,000 per full-set_up package. Enquiry: Tel: 63877005 or Email:robertkhteh@hotmail.com
posted by robertteh at 5:43 PM
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