INTRODUCTION TO "OBJECTIVE-STEPS (COMPUTERIZED) PROCESSING MANAGEMENT SYSTEM"

INTRODUCTION TO COMPUTERIZED CALL-CENTRE MANAGEMENT SYSTEM(OSP)

“The secret of getting ahead is to get started. The secret of getting started is breaking your complex and overwhelming tasks into small manageable tasks and then starting on the first one.” - Mark Twain

INTUITIVE MANAGEMENT APPROACH

Objective-Steps Processing Management System is a computerised lego-like component process managenebt set up in 4 simple steps as follows:-

(a) Study of Ideas,
(b) Enquiry,
(c) Contracts and
(d) Contract Administration.


STEP 1 – STUDY OF IDEAS

The first step “Study of Ideas” strikes at the core of creativity as it empowers everyone to manage on knowledge applications.

STEP 2 – MAKE ENQUIRIES

The second step “Make Enquiry” enables staff to follow through an idea with hands-on enquiries or “Quotations/Tenders”.

STEP 3 – CONTRACTS

The third step prompts the staff to close deals to manage an enterprise competitively.

STEP 4 – CONTRACT ADMINISTRATION

Any enterprise will need to manage diverse functions effectively to succceed in their ventures.

OSP standardise such detailed micro-functional tasks in 10 departments: i.e. : 1.(General) 2.(Human Resource) 3.(Revenue) 4.(Accounts) 5.(Marketing) 6.(Services-all external or outsourced works) 7.(Facility) 8.(Enforcement) 9. (Production/Wink 10.(Compliance) to be performed with coordination and knowledge application to attain organization efficiency.

Now staff can process tasks automatically in logical workflow, viz:-

1. In 4 OSP Steps (administration) & core tasks in 10 depts (functional)
2. Financial and accounting tasks processed with accountability.
3. Operational tasks processed with quality-time-cost control.
4. Time-scheduled project-like performance.
5. Staff attain coordination and knowledge application.
6. Monitor quantified Feedbacks.
7. Communicate in Task-line for Corrective actions.

PRACTICAL KNOWLEDGE APPLICATION

A front-line multi-functional clearance Form checks ensures that there is no double-handling, inefficiencies, mishaps, security and fire risks etc.

Staff process tasks in sequence of standard letters, work orders, production orders, tender/quotations, purchase orders, salary/remuneration orders, contracts, invoices, vouchers, budget control, work forms etc.

Such processing achieves hands-on (no more conceptual) quality-time-cost controls generating quantified feedbacks of “1”, “2” and “3” (easily converted to percentages) representing non-attainment, attainment and excellence respectively.

The management oversees tasks with 2-way communication bringing about good corporate governance to their shareholders, employees to avoid self-centredness and malpractices.

To get ahead of competitions, set up the above-stated computerized call centre OSP process management today with a licence from the author !!! You will not regret this move.

Note: Intellectual property of Robert Teh Kok Hua author of Book “Objective-Steps Processing Management System” available at National Library.